Address
5900 Balcones Dr. suite 100, Austin, TX, US 78731
Work Hours
24/7 hours
Maida Nkonye Asata
Current Position & Affiliation: Senior Inflight Customer Experience Officer at Ibom Air
Fellowship: Fellow of the Global Association for Research and Innovation – FeGARI (Interdisciplinary Impact)
Bio: Maida Nkonye Asata is a seasoned Customer Experience and Aviation Safety Leader with expertise in inflight service excellence, regulatory compliance, and passenger satisfaction. As Senior Inflight Customer Experience Lead at Ibom Air, she drove a 32% increase in satisfaction ratings and positioned the airline among Nigeria’s most reliable carriers. A fellow of leading management institutes, she contributes to global aviation knowledge through editorial board roles and peer-reviewed research. With proven success in service innovation, team leadership, and conflict resolution, Maida is recognized for advancing standards that enhance safety, loyalty, and brand reputation.