Professional OverviewKoushika Narayana is a senior technical program manager with more than nine years of experience leading enterprise technology programs, SaaS implementations, systems integrations, and AI-enabled initiatives. Her background combines technical program governance, software engineering, data analytics, workflow automation, and global digital delivery.She has managed complex technical roadmaps, budgets, risks, release schedules, cross-functional teams, and technology vendors across higher education, financial services, localization, retail, and software-development environments. Her experience supports GARI’s development of reliable, scalable, and data-driven systems for program delivery.Areas of Expertise

• Technical Program and Project Management
• SaaS Implementation and Systems Integration
• Artificial Intelligence and Workflow Automation
• Agile, SAFe, Scrum, and SDLC Delivery
• Data Analytics and Executive Dashboards
• Technical Risk and Release Management
• API Integration and Data Validation
• DevSecOps and Operational Readiness
• Digital Workflow Design and Governance
• Cross-Functional and Vendor Management

Technical and Professional ExperienceAs a Technology and Implementation Specialist at MilVet Navigator Inc., Koushika leads SaaS implementations for higher-education institutions. Her responsibilities include developing technical roadmaps, coordinating systems integrations, overseeing user-acceptance testing, validating institutional data, managing delivery risks, and developing executive dashboards.Previously, as a Technical Project Manager at Charles Schwab, she supported enterprise AI knowledge-assistant and digital-workflow modernization initiatives. She coordinated product, engineering, information-security, compliance, and vendor teams while managing technical discovery, system integrations, release governance, access controls, and executive reporting.Koushika has also led global localization and digital-delivery programs across more than 50 languages and markets. She managed multidisciplinary teams, international vendors, automated workflows, quality systems, and concurrent technology programs involving more than 1,000 monthly digital assets.Technical and Operational ImpactHer professional contributions include:

• Accelerating institutional SaaS onboarding through structured implementation planning
• Improving cross-system data accuracy through SQL-based validation
• Developing Power BI dashboards for real-time program and risk visibility
• Coordinating AI-enabled knowledge and workflow-modernization initiatives
• Managing technical delivery across more than 50 global markets
• Leading teams of engineers, analysts, linguists, reviewers, and vendors
• Developing automation and quality-control workflows for large-scale digital programs
• Supporting secure, reliable, and well-governed technology releases

Education and Certifications

• Master of Computer Information Systems, Colorado State University
• Bachelor of Engineering in Computer Engineering, Visvesvaraya Technological University
• Project Management Professional (PMP)
• Certified ScrumMaster (CSM)
• Microsoft Certified: Azure Fundamentals
• Overview of Web GIS Technology, Indian Institute of Remote Sensing

Leadership and Technical ManagementKoushika has led cross-functional and internationally distributed teams across software engineering, data analytics, localization, quality assurance, operations, and vendor management. Her leadership experience includes portfolio governance, resource planning, risk management, technical documentation, stakeholder communication, and executive-level reporting.She began her career as a software engineer at IBM, where she developed and maintained enterprise Java applications, optimized database queries, supported testing and production releases, and participated in Agile software-development processes.GARI RoleAs GARI’s Volunteer Technical Program Manager, Koushika leads the technical systems, digital workflows, and technology-enabled processes supporting GARI’s programs. Her responsibilities include:

• Translating program needs into technical requirements and implementation plans
• Managing technical workstreams, dependencies, risks, and delivery schedules
• Configuring platforms for events, applications, reviews, records, and collaboration
• Developing nomination, submission, review, scoring, and notification workflows
• Creating dashboards, trackers, reports, and automated reminders
• Testing forms, links, permissions, integrations, and event technologies
• Maintaining system documentation, access controls, and data-quality standards
• Providing technical support and troubleshooting during GARI programs
• Moderating GARI conferences, webinars, lectures, workshops, and meetings

Contribution to GARIKoushika brings extensive technical-program leadership, systems-integration, automation, and data-governance experience to GARI. Her work strengthens the digital infrastructure required to manage GARI’s awards, grants, conferences, lectures, research programs, and international collaborations efficiently and reliably.